GDPR

Starting May 25th 2018, the EU General Data Protection Regulation (GDPR) creates new legal obligations for companies. What this means for companies or admins is summarised in the category GDPR.
  • The GDPR compliant data protection declaration can be found on www.world4you.com/datenschutzerklaerung.
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  • Any website where personal data are processed must comply with the provisions of the EU General Data Protection Regulation. Check your website or contact a lawyer to help you with the implementation.
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  • Since the EU General Data Protection Regulation is a legal issue, we can not provide advice on this. If you are not sure whether you need a Data Processing Agreement, please contact a jurist directly. Legal information is also available from the experts of the Austrian Economic Chambers (WKO).

     

    If you operate a purely private website, you may not need a Data Processing Agreement.

     

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  • As part of the GDPR, World4You Internet Services GmbH provides its contract partners with Data Processing Agreement (DPA). This agreement can be downloaded and signed at my.world4you.com under Your User Account > Personal Data.

     

    The signing is done digitally. After the digital signature you will receive a PDF as a download. A copy of it will be automatically saved at my.world4you.com.
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  • No. That is not possible. World4You offers an order processing agreement here. Therefore, we kindly ask you to only use the order processing agreement provided.

     

    DPAs or agreements you send to us can not be signed without a legal review. The costs of an examination by a lawyer are to be settled by the client.
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  • No. You do not need to return the order processing agreement back to us.


    The download and the digital approval are being logged in our systems. Therefore, we do not need an additional signature.

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  • If you do not use webhosting or cloud services at World4You and you do not store any data on our systems, there is no Data Processing Agreement required. This applies, for example, if you only register a domain with us (domainonly). There is no agreement available in that case.
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  • Since IP addresses are personal data, they are no longer evaluated and displayed in the access statistics of the respective website. The IP addresses have already been removed from old statistics files.

     

    This change makes the access statistics at World4You GDPR compliant.

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  • By definition, personal data under Article 4 GDPR are all information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

     

    IP addresses are also classified as personal data!

     

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  • When you use our web hosting service, web server log files will be generated when your website is accessed. These contain, among other things, IP addresses that fall under personal data.

     

    For reasons of operational security, for the creation of access statistics, etc., web server log files are created. In compliance with GDPR, these log files are stored for two weeks. Among other things, our customers also have access to error log files, which provide help for finding errors. These will also be automatically deleted after two weeks.

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  • The web servers generate logfiles containing the following information:

     

    • the website (URL)
    • the browser and its version
    • the operating system used
    • the referrer URL (the previously visited page)
    • Host name and IP address of the accessing computer
    • the time of the server request

     

    Information on deleting the log files can be found here.
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  • No. We do not control and have no control over the content of your website. With every page view, only the technically necessary log files are stored. We do not use cookies or any analytical tools to monitor or evaluate your website.
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  • For reasons of operational security, for the creation of access statistics, etc., web server log files are created. These log files are stored with implementation of the GDPR for two weeks. Among other things, our customers also have access to error log files, which are helpful in finding errors. These will also be automatically deleted after two weeks.

     

    The implementation is of course completed by 25.05.2018.
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  • The servers are of course located in our data centres in Linz/Upper Austria. With a direct VIX connection and a highly available backbone, fast data access is guaranteed 24 hours a day. All data, including the World4You Cloud, is stored in our data centres and treated in compliance with GDPR (DSGVO).

    Webspace and Domains from Austria

    For more information about the World4You Data Centre, visit our website.
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  • The main contract is your product at World4You that you have ordered online. A list of all the products you use can be found at my.world4you.com under Your User Account > Package Overview. The main contract is always based on the terms and conditions of World4You Internet Services GmbH.
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  • Yes. The transmission of your emails is always encrypted at World4You. If the mail server of the recipient or sender does not support encryption, the transmission will go through without encryption.

     

    • If you receive and send your emails via Webmail, the connection to our server will be encrypted.
    • Exchange accounts are always encrypted at World4You.
    • If you use a mail client, such as Outlook, Apple Mail, or Thunderbird, you typically have multiple types of connections. Here we recommend the options STARTTLS or TLS. If these do not exist, select SSL connection. You can also find assistance in setting up client programs in our FAQs under E-Mail & Exchange. In addition, you must select the following secure ports:
    Protocol Port
    POP3 (Incoming mail server) 995
    IMAP (Incoming mail server) 993
    SMTP (Outgoing mail server) 587

    We recommend that you use trusted email software, devices, and connections to send and receive your emails. For maximum security, we recommend that you avoid free hotspots or Wi-Fi networks with questionable consent queries.

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  • Yes. If you use the calendar feature of Outlook, Apple Mail, etc. with your Exchange mailbox, the transfer is encrypted. This also applies if the calendar is connected to the World4You Cloud.
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  • The GDPR also changes the Whois information, which is displayed publicly. Below you will find which information is displayed for the most important TLDs.

     

    .at/.co.at/.or.at

    The personal data will no longer be displayed publicly.

    The Whois server shows the following relevant information:

     

    • the registrar (provider)
    • name server data
    • last modification date

     

    .com/.net

    The personal data will no longer be displayed publicly.

    The Whois server shows the following relevant information:

     

    • the registrar (provider)
    • Owner-C: company name, country, email address
    • Admin-C: email address
    • Tech-C: email address

     

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